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Policies, Terms and Conditions:
 
Copyright and Trademark Notice  by  OCInkjet Administrator
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by  OCInkjet Administrator
We accept the following credit cards: Visa, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Ink & Toner Refund Policy  by  OCInkjet Administrator

We guarantee our remanufactured ink and toners for one year starting the day you place your order. You may replace, exchange, or return items within one year from the date of purchase if you are not completely satisfied. 
To qualify for a refund or store credit:

- All cartridges must be returned back at least 70% full
- Refill kits must be unopened and unused
- If you purchased the wrong cartridge or you no longer need the item purchased from us, you may return it for a refund or store credit as long as the cartridge is unused and in their original packaging

- OEM cartridges must be returned within 30 days from the order date
Our one-year warranty only applies to remanufactured products purchased from our store and excludes refill kits if they are opened or used. All OEM or name brand original products are covered by the respective manufacturer’s warranty. In case of a defect, please contact the manufacturer. 

HP Support (800) 474-6836
Brother Customer Service (800) 284-4329
Lexmark Tech Support (800) 539-6275
Dell Tech Support (800) 624-9896
Xerox Tech Support (800) 821-2797
Canon Tech Support (800) 828-4040
Sharp Support Center (800) 237-4277
Epson Tech Support (562) 276-1300
Okidata Support (800) 654-3282
Konica-Minolta (201) 825-4000
IBM Customer Service (800) 426-4968
Panasonic Support (800) 211-7262
Kyocera Mita Support (800) 255-6482
Ricoh Support (877) 212-6064
Samsung Support (866) 726-4249
Toshiba Support (800) 457-7777

Defective or damaged products may be replaced with another. However, we do limit the number of replacements to one replacement per item per order. After which, we will offer a refund or store credit for the item.
If you purchased the wrong items or if you no longer need items purchased from us, you may exchange the items for the correct ones or return them for a refund; however, the items should be in resellable condition, unopened and unused.  Customer is responsible for the shipping cost to send items back and the shipping will not be reimbursed.  If the customer has requested return for refund, there will be 15% restocking fee and the original shipping cost deducted from the final refund.  OEM ink and toner items can only be returned within the first 30 days from the date of order. 
Shipping is free as it is included in the cost of the product.  Therefore, we refund full amount for defective items.  However, for non-defective item returns, we have to deduct the original shipping cost from the refund. 
A customer who wishes to cancel an order must contact us immediately and must make sure the order is canceled. Once the order has been shipped, we can no longer cancel the order and the order must go through the refund process. The customer may be charged a 15% restocking fee and will be responsible for the cost of shipping if the customer still wishes to return the item.
For “refused” or “non-deliverable” returned packages, they will be treated as non-defective returns and refunded minus the 15% restocking fee and both shipping costs to and back. 

Refunds will be processed once we have received the returned items.  Please expect to see the refund within 30 days upon receipt.
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Links  by  OCInkjet Administrator
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by  OCInkjet Administrator
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  by  OCInkjet Administrator
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by  OCInkjet Administrator
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. OCInkjet.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by  OCInkjet Administrator
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether OCInkjet.com. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by  OCInkjet Administrator
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by  OCInkjet Administrator
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the OCInkjet.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the OCInkjet.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by  OCInkjet Administrator
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Shipping Policy  by  OCInkjet Administrator
Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by OCInkjet.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Free shipping - Shipping costs are included in the total price of the product. For non-defective product returns, refunds will be processed minus the actual cost of shipping.

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Taxes  by  OCInkjet Administrator
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by  OCInkjet Administrator
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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